Privacy Policy

At Advanced Heat AC & Plumbing, we are committed to protecting the privacy of our customers in Knoxville and the surrounding East Tennessee counties. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (advancedheatac.com), book a service, or interact with our technicians.

1. Information We Collect

We collect information that helps us provide high-quality HVAC, plumbing, and septic services to your home or business. This includes:

Contact Information: Name, physical service address, billing address, phone number, and email address.
Service History: Details about your HVAC systems (brand, model, age), plumbing configurations, and previous maintenance or repairs performed by our team.
Financial Information: If you pay via credit card or apply for our 24-month no-interest financing, we collect payment details. Please note that credit applications are processed through our third-party lending partners, and we do not store your full Social Security Number on our local servers.
Communication Data: Records of your requests for estimates, SMS/text message conversations with our dispatchers, and feedback provided via reviews.

2. How We Use Your Information

We use your data to ensure "Your family's comfort is our family's business" by:

Scheduling and confirming service appointments.
Sending "Technician en route" notifications (including the name and photo of your NATE-certified tech).
Providing 100% free estimates for system replacements.
Processing payments and managing financing applications.
Sending seasonal maintenance reminders for Performance Tune-Ups.
Responding to emergency 24/7 service requests.

3. SMS and Mobile Communication

By providing your cell phone number, you consent to receive service-related text messages from Advanced Heat AC & Plumbing.

Usage: We use SMS for appointment reminders, arrival tracking, and sending digital invoices or photos of repairs.
Opt-Out: You may opt out of text communications at any time by replying "STOP."
Privacy: We do not sell or share your mobile phone number with third parties for their independent marketing purposes.

4. Sharing of Information

We do not sell your personal information. We only share data with trusted third parties necessary to run our business:

Financing Partners: To facilitate credit approvals for repairs/installs over $500.
Service Software: We use specialized HVAC/Plumbing dispatching software to manage your customer profile and service history.
Manufacturers: If we perform a warranty repair on a Trane, Gree, or other major brand unit, we may share your system’s serial number and installation date with the manufacturer to ensure your warranty is honored.
Legal Requirements: If required by Tennessee law or to protect the safety of our technicians and customers.

5. Data Security

We implement industry-standard security measures to protect your data. Whether our team is at our headquarters on Byington Beaver Ridge Rd or in the field in Maryville or Oak Ridge, access to your personal information is restricted to employees who need it to perform their jobs.

6. Cookies and Website Tracking

Our website uses cookies to improve your browsing experience and analyze site traffic. This helps us understand which services (like "Hydro-jetting" or "Mini-split installation") are most relevant to our Knoxville area customers. You can disable cookies in your browser settings, though some website features may not function correctly.

7. Your Rights

You have the right to:

Request a copy of the service records we have on file for your property.
Request that we update or correct inaccurate contact information.
Opt out of marketing emails or seasonal promotion announcements.

8. Contact Our Office

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us directly:

Advanced Heat AC & Plumbing
‍2501 Byington Beaver Ridge Rd. Knoxville, TN 37931
‍Phone: (865) 933-5538